Eleplan Blog

Essential Steps for Setting Up and Managing Palliative Care for Seriously Ill Patients—And How Eleplan Can Help

Written by Team Eleplan | Oct 15, 2024 4:20:22 PM

Caring for a loved one with a serious illness can be emotionally and physically overwhelming. Palliative care is a specialized type of medical care designed to provide relief from the symptoms and stress of a serious illness. It can also improve the quality of life for the patient and their family. Unlike hospice care, which is focused on end-of-life, palliative care can be provided alongside curative treatment and at any stage of the illness.

As a caregiver, understanding how to set up and manage palliative care is essential for ensuring that your loved one receives the support they need. This guide will walk you through the steps of arranging palliative care, what to expect, and tips for ongoing management.

What is Palliative Care?

Palliative care focuses on improving the quality of life for patients with serious illnesses by addressing physical, emotional, and spiritual needs. It provides relief from symptoms like pain, nausea, fatigue, and shortness of breath, while also offering support to caregivers. Palliative care teams are made up of a group of specialists, including doctors, nurses, social workers, chaplains, and other professionals, who work together to coordinate care that meets the individual’s needs.

Key aspects of palliative care include:

  • Symptom Management: Relief from symptoms like pain, fatigue, or nausea.
  • Emotional and Psychological Support: Counseling and support for both the patient and family.
  • Care Coordination: Helping to ensure that the patient’s healthcare is well-organized and communicated across various providers. (Pro Tip: Eleplan makes this seamless!)
  • Support for Caregivers: Offering caregivers guidance and relief in managing their responsibilities.

When to Consider Palliative Care

Palliative care is appropriate for patients at any stage of a serious illness, including those undergoing treatment aimed at curing their disease. It is commonly used in cases of:

  • Cancer
  • Heart disease
  • Lung disease
  • Kidney failure
  • Alzheimer’s disease and other dementias
  • ALS (amyotrophic lateral sclerosis)
  • Parkinson’s disease

It can be helpful to explore palliative care when your loved one experiences:

  • Unmanaged pain or other distressing symptoms
  • Frequent hospitalizations or emergency room visits
  • Emotional or psychological struggles related to their illness
  • Difficulty coordinating care between multiple providers

Setting Up Palliative Care

1. Consult with the Patient’s Healthcare Provider
The first step in setting up palliative care is to talk to your loved one’s healthcare provider. They can help determine whether palliative care is appropriate and provide a referral to a palliative care team.

2. Find a Palliative Care Provider

Many hospitals and healthcare organizations offer palliative care services. You can also search for local palliative care providers through organizations such as the Center to Advance Palliative Care (CAPC) and GetPalliativeCare.org. It’s important to choose a provider that aligns with your loved one’s needs and goals.

Key Resources for Locating Providers:
3. Discuss the Patient’s Goals and Preferences

Once you have identified a provider, schedule a meeting with the palliative care team. During this meeting, it is essential to discuss the patient’s goals, values, and preferences for their care. Topics might include symptom management, pain relief, emotional support, and future planning.

4. Develop a Personalized Care Plan Using Eleplan
The palliative care team will work with you to create a care plan tailored to the patient’s needs. This plan will address how to manage symptoms, coordinate treatments, and provide emotional and spiritual support. It may also include practical matters like arranging home care services or coordinating with specialists. You can easily capture all of this information with Eleplan and use our AI Knowledge Base to easily find and share critical information. 

Managing Palliative Care


1. Monitor Symptoms and Communicate Regularly

Symptom management is at the heart of palliative care. As a caregiver, it is important to monitor your loved one’s symptoms and communicate regularly with the palliative care team. This helps ensure that adjustments can be made to medications, therapies, or other interventions to keep the patient comfortable.

2. Coordinate with Healthcare Providers

Palliative care often involves multiple healthcare providers, including primary care doctors, specialists, and the palliative care team. Make sure that communication between these providers is clear and consistent to avoid confusion and ensure that your loved one’s care is cohesive. The palliative care team can help facilitate this coordination.

3. Take Advantage of Respite Care

Caregiving can be exhausting, both physically and emotionally. Palliative care services often offer respite care, which provides temporary relief for caregivers by having trained professionals care for your loved one. This allows you time to rest and recharge, ensuring that you are able to continue providing care effectively.

4. Emotional and Psychological Support

Palliative care teams often include counselors or social workers who can provide emotional support for both the patient and caregivers. This can help alleviate feelings of anxiety, depression, or grief that may arise during the caregiving process.

5. Advanced Care Planning

Palliative care also includes helping families plan for the future. This may involve discussing advance directives, living wills, or other legal documents that outline the patient’s wishes for end-of-life care. Having these discussions early can help avoid confusion and ensure that your loved one’s wishes are respected.

Frequently Asked Questions

Does insurance cover palliative care?
  • Most insurance plans, including Medicare and Medicaid, cover palliative care services. Be sure to check with your insurance provider to understand what services are covered and what out-of-pocket costs may apply.
How is palliative care different from hospice care?
  • Palliative care is appropriate for patients at any stage of a serious illness and can be provided alongside curative treatment. Hospice care, on the other hand, is specifically for patients who are nearing the end of life and have chosen to stop curative treatments.
Can palliative care be provided at home?
  • Yes, palliative care can often be provided at home, in a hospital, or in a long-term care facility. The care team will help determine the best setting based on the patient’s needs.

National Resources for Palliative Care

1. Center to Advance Palliative Care (CAPC)

Website: CAPC.org
Overview: CAPC provides education, training, and resources for caregivers and healthcare professionals to better understand palliative care. They offer a comprehensive directory of palliative care providers.

2. Get Palliative Care

Website: GetPalliativeCare.org
Overview: This site helps families and patients learn more about palliative care and locate providers in their area.

3. National Hospice and Palliative Care Organization (NHPCO)

Website: NHPCO.org
Overview: NHPCO provides information on both hospice and palliative care services, helping caregivers access the support they need.

4. The Conversation Project

Website: TheConversationProject.org
Overview: This initiative helps families talk about end-of-life care and make decisions that align with the patient’s values and wishes.

5. Guaranteed

Website: onguaranteed.com
Overview: Guaranteed partners with payors and providers to bring value-based arrangements for seriously ill patients nearing the end-of-life.


Palliative care can be a lifeline for both patients and caregivers dealing with serious illness. By providing symptom relief, emotional support, and care coordination, it helps improve quality of life for everyone involved. As a caregiver, staying informed, advocating for your loved one, and utilizing available resources are key steps in ensuring that palliative care is effective and personalized.


Eleplan: Caregiving Made Simple.